Q: How do I place an order?

To place an order, simply select the product you want to purchase and add it to your shopping cart. Proceed to checkout, fill in your shipping and billing information, and complete the payment process.

 

Q: What forms of payment do you accept?

We accept payments through major credit cards and Atome.

 

Q: How long does it take to receive my order?

The delivery time depends on your location. Domesticated shipping may take 5-7days  business days, while international shipping may take 14 days.

 

Q: What is your return policy?

We do not offer returns. Please refer to our Delivery & Exchange Policy for more details.

 

Q: What is your exchange policy?

We offer a one (1) time exchange policy within 30 days of purchase. Please refer to our Delivery & Exchange Policy for more details.

 

Q: Can I cancel my order?

We strive to process orders as quickly as possible, but you may be able to cancel or change your order if it hasn't produced yet. Contact us immediately if you need to make changes or cancel your order.

 

Q: How do I track my order?

You can track your order by logging in to your account and checking the order status. You will also receive an email with the tracking information once your order has been shipped.

 

Q: Do you offer prescription lenses?

Yes, we offer prescription lenses for eyeglasses and sunglasses. You can enter your prescription details at the product page or provide it to us later through email.

 

Q: How do I know if my prescription is valid?

Your prescription should be valid if it was given to you by a licensed optometrist or ophthalmologist within the last two years. If you're unsure about the validity of your prescription, please consult with your eye care provider.

 

Q: Do you offer warranty for your products?

Yes, we offer a limited warranty on all products. Please refer to our Warranty Policy for more details.

 

Q: How can I contact customer support?

You can contact our customer support team through email, phone, or live chat. Our support team is available from Monday to Friday, 9am to 5pm EST.