Thank you for shopping with us. We want you to be completely satisfied with your purchase, and to ensure that you are, we have outlined our delivery and exchange policy below. Please take a moment to review it before making your purchase.

Delivery Policy:

1. Order Processing: We aim to dispatch all orders within 24-48 hours of receiving the order, except for weekends and public holidays.

2. Shipping: We offer domestic shipping and international shipping options. Shipping rates will be calculated at checkout based on the weight of your order and your location. Domestic shipping is free of charge.

3. Delivery Timeframe: Delivery times may vary depending on your location. We are not responsible for any delays caused by the shipping carrier, customs clearance, or other factors beyond our control.

4. Tracking: Once your order has been shipped, you will receive a tracking number via email or SMS, which you can use to track the delivery of your package.

5. Delivery Address: Please ensure that the delivery address provided is accurate and complete. We will not be held responsible for any delays or lost packages due to incorrect or incomplete delivery information.

6. Delivery Confirmation: Once your package has been delivered, we will send you a delivery confirmation email or SMS to ensure that you have received your order.

7. Lost item: If your order is lost or damaged during transit, please contact us immediately so we can assist you in filing a claim with the shipping carrier.

 

Exchange Policy:

1. Exchange Eligibility: If you are not completely satisfied with your purchase, you are eligible for a one (1) time exchange with another product with the same value or lower. The item must be in its original condition, with all tags and packaging intact.

2. Refund policy: We do not offer refunds.

3. Exchange Timeframe: Exchange request must be within 30 days of receipt. Items must be returned in their original packaging and in new, unused condition.

4. Return Shipping: Customers are responsible for the shipping costs associated with exchanging an item. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged during transit.

5. Defective Item: If you receive a defective or damaged item, please contact us immediately to arrange for a replacement.

6. Used Condition: We do not accept exchanges on items that have been worn, washed, or altered in any way.

7. Exchanges: Exchanges are subject to availability of your desired product.

 

By making a purchase on our website, you agree to abide by our delivery and exchange policy. We reserve the right to modify this policy at any time, so please check back periodically for updates. If you have any questions or concerns, please do not hesitate to contact us.